Privacy Policy

Effective Date: Jan 1, 2021

This Privacy Policy describes the information Cloudtrio, (collectively, "Cloudtrio", "We", "Us", or "Our") collects and how we use, disclose, and secure the information you provide to us. It also describes your choices regarding use, access and correction of your personal information. The use of information collected and processed through our Services shall be limited to the purpose of providing the Services for which the User has engaged Cloudtrio.

Table of Contents


This Privacy Policy applies to the cloudtrio iLink suite of tools including:

Information We Collect

"User Data". Users may submit text, files and other content to Cloudtrio when using the Services. Users may also authorise Cloudtrio to access their information in Google services including Google Calendar, Google Contacts, Google Tasks, Gmail and G Suite Directory.

"Other Information". Cloudtrio also collects, generates and receives Other Information:

  1. Account Information. To create a Cloudtrio account you sign in with your Google Account or G Suite Account. Cloudtrio does NOT have access to, and does NOT store your Google password. Cloudtrio does receive your name and email address to identify you within the Services. If you purchase a subscription to the Services you will provide Cloudtrio with your billing address. Payment information, including credit card numbers, are provided directly to our payment processor (Stripe) and are NOT received or stored by Cloudtrio.
  2. Usage Information.
    1. Metadata. When you interact with the Services, metadata is generated about your usage. For example, Cloudtrio tracks how often you sign in to the Services, what links, content and features you interact with, and what integrations you utilise.
    2. Log data. When you access the Services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
    3. Device data. Cloudtrio collects information about devices accessing the Services, including type of device, what operating system is used, device settings, unique device identifiers and crash data.
    4. Location data. We receive information from you and other third-parties that helps us approximate your location. For example, we may receive an IP address from your browser or device to determine approximate location. Cloudtrio may also collect location information from devices in accordance with the consent process provided by your device.
  3. Cookie Information. Cloudtrio uses cookies and similar technologies in our Services that help us collect and analyse information about Users. The Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Services and across other websites and online services.
  4. Third Party Information. Cloudtrio may receive data from our partners about website traffic, marketing campaigns, survey responses and other information relevant to our business. This data may be combined with Other Information we collect to analyse and improve the Services.
  5. Additional Information Provided to Cloudtrio. If you participate in contests, beta testing, or events, request support or otherwise communicate with Cloudtrio we may receive Other Information from you including contact information (such as name and shipping address), and demographic information (such as zip code).

You are not obligated to provide any User Data or Other Information (collectively, "Information") to Cloudtrio. However, certain Information is collected automatically and, if some Information, such as account email, is not provided, we may be unable to provide the Services. Other personal information may be withheld, but will result in a degraded user experience.

Information that is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law is referred to in this Privacy Policy as "Personal Data."

Data Controller and Processor

Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. You, the User, are the controller of User Data. Cloudtrio is the processor of User Data and the controller of Other Information.

How We Use Information

User Data. User Data will be used by Cloudtrio in accordance with User's instructions, including any applicable terms in the Terms of Use, and as required by applicable law. Cloudtrio is a processor of User Data and User is the controller. Cloudtrio also provides integrations with a number of Google products and services using the Google APIs. Cloudtrio cannot access your data in these services unless you or your G Suite Admin explicitly authorise access. If authorisation is granted, Cloudtrio uses its access to your data and these services in the following ways:

Other Information. Cloudtrio is the controller of Other Information and uses Other Information to operate the Services and further our business interests. Specifically, Cloudtrio uses Other Information:

Information that is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, may be used by Cloudtrio for any business purpose.

How We Share and Disclose Information

Cloudtrio may share and disclose Information in the following ways:


The security of your personal information is important to us. Cloudtrio works hard to protect information you provide from loss, misuse and unauthorised access. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of our Services, you can contact us at

Data Retention

We will retain your information for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account and delete your information contact us at

International Data Transfer

Cloudtrio may transfer your Personal Data to countries other than the one in which you live. We use the following safeguards if Cloudtrio transfers Personal Data originating from the European Union, the United Kingdom or Switzerland to other countries not deemed adequate under applicable data protection law:

Cloudtrio is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Cloudtrio complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the United Kingdom and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Cloudtrio is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Cloudtrio may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have questions or complaints regarding our privacy policy or practices, please contact us at

Data Processing Agreement. If your company needs to sign a Data Processing Agreement (DPA) with Cloudtrio please email us at to obtain a copy for signing.

Your Privacy Rights

Cloudtrio uses your Personal Data, including your full name to personalize your experience within the Services. You can access, update, or delete your Personal Data using the means provided within your Google Account or by contacting us at

Upon request, Cloudtrio will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Data. To request this information, or to object to the use of your Personal Data, please contact us at

If you are a resident of the European Economic Area, subject to applicable law, you have the right to (i) restrict Cloudtrio' use of Other Information that constitutes your Personal Data within the scope of the General Data Protection Regulation (GDPR) and (ii) lodge a complaint with your local data protection authority.

We will respond to your request within a reasonable timeframe.

Disclosures Relating to User Data

Cloudtrio processes information under the direction of its Users of the Services, and has no direct relationship with the individuals whose personal data it processes (User Data).

If you are a customer or contact of one of our Users and would no longer like to be contacted by the User of our Services, please contact the User that you interact with directly.

Cloudtrio may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Users.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the User of the Services (the Data Controller). If the User requests Cloudtrio to remove the data, we will respond to their request within 30 days.

Cloudtrio will retain personal data we process on behalf of our Users for as long as needed to provide the Services to our Users.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make changes that materially alter your privacy rights, Cloudtrio will provide additional notice, such as via email or through the Services. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Cloudtrio

Please feel free to contact Cloudtrio if you have any questions about this Privacy Policy or Cloudtrio' practices, or if you are seeking to exercise any of your statutory rights. You may contact us at or at our mailing address below:

Level 2/11 York St
Sydney NSW 2000

Annex 1 - List of Sub-processors

Microsoft Corporation

Azure services including:

Google LLC

Google Cloud services including:


Payment Gateway services